Full Time
Customer Service Representative
Serve as the primary point of contact for our clients, ensuring timely and professional handling of inquiries, orders, and complaints.
Job Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Process customer orders, quotations, and follow-ups accurately.
- Resolve customer complaints and issues in a professional and timely manner.
- Coordinate with logistics, production, and sales teams to ensure on-time delivery.
- Maintain accurate records of customer interactions and transactions.
- Provide product and service information to customers.
- Build and maintain strong, long-lasting customer relationships.
- Identify and escalate complex issues to senior staff or management.
Requirements & Qualifications
- Diploma or S1 degree in any field.
- Minimum 1 year of experience in a customer service or client-facing role.
- Excellent communication skills, both verbal and written, in Bahasa Indonesia and English.
- Patient, empathetic, and able to remain calm under pressure.
- Proficiency in Microsoft Office (Word, Excel).
- Strong organizational and time-management skills.
- Ability to work in a team environment.
- Experience in manufacturing or B2B environment is an advantage.
How to Apply
1
Prepare Your Documents
Prepare your CV/Resume and a Cover Letter in PDF format. Your cover letter should briefly explain why you are interested in this position and what value you bring to Deli Andalas Corporation.
2
Send Your Application
Email your documents to our HR team at:
hrd@delicorporation.comUse the subject line: Application – Customer Service Representative – [Your Name]
3
Wait for Response
Our HR team will review your application and contact shortlisted candidates within 7–14 business days. Only shortlisted applicants will be contacted for the next stage of the selection process.